Your Beauty Matters Shipping Policy

1. Order Processing Time

All our orders are processed and shipped out within 7 to 20 business days. In very specific situations, a few items may require up to 30 days.  Please pay attention to the item's shipping destination as that will inform you if it is an item that can take longer to arrive.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

Please allow 2 to 3 hours for the tracking information to update.

2. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

3. Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Be aware that it may take up to 20 days for some items depending on the warehouse location. Use order tracking to keep up to date on the status of purchases.  Some items are free to ship as well.  Express shipping may not be permitted on some items.

Country or Region	Standard	Express (Business days)
USA	7-20 Business days	3-5 Business days

Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.

 

4. Shipping Restrictions

Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS].

5. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

6. Returns

6.1 Return Due To Change of Mind

Your Beauty Matters will happily accept returns due to change of mind as long as the request is received by us within 30 days of you receiving the item. Remember that personal care products/goods can not be returned.  That includes lashes, wigs, closures, bundles [weave], and any hair extensions.

The item must be returned to us in the original packaging, unopened, and unused.

The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.

7. Customer Service

For questions, support, problems, or warranty claims, please contact us by email at info@yourbeautymatters.store.